1. Who we are
Santee Appliance Repairs ("we", "us", "our") is a domestic appliance repair service operating in Sheffield, United Kingdom. Our registered business address is 16 Tadcaster Cres, Woodseats, Sheffield S8 0RE. You can contact us by email at [email protected] or by telephone on 070 8337 9854.
We are the data controller for the personal information we collect about you when you use this website or contact us for our services.
2. What information we collect
We may collect and process the following categories of personal data:
- Contact information: your name, phone number, and email address when you submit an enquiry through our contact form or contact us directly.
- Service-related information: details about the appliance you need repaired (make, model, fault description) and your address for the purpose of arranging a home visit.
- Technical data: information collected automatically when you visit our website, including your IP address, browser type, operating system, and pages visited. This is collected through standard web server logs and, where you have consented, through cookies.
- Communications: records of any correspondence between us, including email and telephone enquiries.
We do not collect any special category data (such as health information) and we do not knowingly collect data from children under the age of 18.
3. How we use your information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and arrange repair visits — this is necessary for the performance of our service contract with you.
- To communicate updates about a booking or repair — again, necessary for the service.
- To improve our website and service through analysis of aggregate usage patterns — this is in our legitimate business interest and does not involve identifying individual users.
- To comply with any legal obligations we are subject to.
We do not use your personal information for unsolicited marketing, and we do not sell your data to third parties.
4. Legal basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Contract performance: when processing is necessary to provide the services you have requested.
- Legitimate interests: for website analytics and service improvement, where these interests are not overridden by your rights.
- Legal obligation: where we are required to retain information to comply with applicable law.
- Consent: for the placement of non-essential cookies, where you have explicitly agreed via our cookie consent banner.
5. How long we keep your data
We retain contact form submissions and correspondence for up to 24 months after our last interaction, after which they are deleted unless there is a legal reason to retain them for longer (for example, in the context of an unresolved dispute or legal proceedings). Website technical logs are typically retained for up to 12 months.
6. Who we share your data with
We do not share your personal information with third parties except in the following limited circumstances:
- Service providers who assist in delivering our business operations (such as email hosting), who are contractually bound to process data only as instructed by us.
- Where required by law or by a regulatory authority.
- Where necessary to protect the rights, property, or safety of our business or others.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may request that we correct inaccurate data.
- Right to erasure: you may request deletion of your data where there is no lawful reason for us to continue holding it.
- Right to restrict processing: in certain circumstances, you may ask us to limit how we use your data.
- Right to object: you may object to processing based on legitimate interests.
- Right to data portability: where processing is based on consent or contract, you may request your data in a portable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies. Please see our Cookie Policy for full details of what cookies we use and how to manage your preferences.
9. Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal data.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Santee Appliance Repairs
16 Tadcaster Cres, Woodseats, Sheffield S8 0RE
Email: [email protected]
Tel: 070 8337 9854